Shipping policy
Laid & Lifted Clothing, LLC Shipping Policy
At Laid & Lifted Clothing, LLC our products are made to order and fulfilled specifically for each customer. Please allow time for both production and shipping when placing your order.
Order Processing & Fulfillment
Because our products are made to order, orders require processing and production time before they are shipped. Fulfillment times may vary depending on the product, order volume, availability, and destination.
Once your order has been fulfilled and shipped, you will receive a shipping confirmation with tracking information when available.
Please note that fulfillment and shipping estimates are not guaranteed and may be affected by holidays, carrier delays, weather, high order volume, or other circumstances outside of our control.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on your order and shipping destination.
Multiple Shipments
In some cases, items within the same order may be produced or fulfilled from different facilities. As a result, your order may arrive in more than one package and at different times.
If this happens, don't worry — the rest of your gear is still on the way.
Tracking Your Order
When tracking information is available, it will be provided in your shipping confirmation.
Please allow time for tracking information to update after your order has shipped. Carrier tracking updates and delivery estimates are controlled by the shipping carrier and may occasionally be delayed.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible. Because orders enter production shortly after being placed, we cannot guarantee that an address can be changed after an order has been submitted.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided at checkout.
Lost, Delayed or Missing Packages
If your package appears to be lost in transit or has not arrived within the expected delivery window, please contact us as soon as possible with your order number.
Claims regarding packages lost in transit should be reported to Laid & Lifted Clothing, LLC no later than 30 days after the estimated delivery date so that we can investigate the issue with our fulfillment and shipping partners.
If tracking shows that an order was delivered but you cannot locate the package, please check around the delivery location, with members of your household or neighbors, and contact the shipping carrier when appropriate. You can also contact us and we'll do our best to help determine the next steps.
Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or incorrect, please refer to our Return & Refund Policy and contact us as soon as possible so we can make it right.
Third-Party Fulfillment
Laid & Lifted Clothing, LLC works with third-party production and fulfillment partners to create and ship our made-to-order products. Your order may therefore be produced and shipped from different fulfillment locations depending on product availability and your delivery destination.
Questions About Your Order?
If you have questions about shipping or an order you've placed, please contact Laid & Lifted Clothing, LLC and include your order number so we can assist you.
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